Release Notes
This section's purpose is to notify template owners of any changes made to the template or documentation
Last updated
This section's purpose is to notify template owners of any changes made to the template or documentation
Last updated
If you created your app with the Messaging Template before 05/28/21, please send an email to and we will make sure your app's workflows are corrected and up to date. There was an issue where if you viewed clicked "view more messages' in a Conversation, and then switched to a different Conversations, the list of Messages would not update.
If you'd prefer to adjust these workflows yourself, here is a on exactly how to do this. We're so sorry for this error; please don't hesitate to reach out to with any questions or concerns. Thank you so much!
Added this section to the documentation which describes how to update the Web RTC video product service to the latest version. The previous service that was used (Hello 3.0 Chat) has been discontinued, but the updated version will function in the same way as Hello 3.0 Chat functioned previously. Please note that this change only needs to be made to applications created from the template before 09/05/20. If you have absolutely any questions at all, please don't hesitate to email us at .
Added this section to the documentation which describes how to view or change the colors of the chat bubbles on the messages page. If you have absolutely any questions at all, please don't hesitate to email us at .
Updated the Setup Guide's section. Previously, this section of the documentation stated how to upload a default value for the "profile picture" field on the User data type. A few more steps have been added to ensure that the default profile picture value file is not deleted from your app's storage when a User changes their profile picture. Please refer to the updated documentation if you have uploaded a default value for the "profile picture" field, or are planning on adding this. If you have absolutely any questions at all, please don't hesitate to email us at .
If you created your app with the Messaging Template before 06/14/19, please send an email to and we will make sure your app's workflows are corrected and up to date. There is an issue where after sending a message within the FG - Create New Conversation element
, the new conversation does not become visible afterwards.
If you'd prefer to adjust these workflows yourself, here is a on exactly how to do this. We're so sorry for this error; please don't hesitate to reach out to with any questions or concerns. Thank you so much!
This section's purpose is to notify template owners of any changes made to the template or documentation
If you would prefer the template to show the standard desktop or mobile conversation view, instead of the new conversation form after clicking the "Message" button on the profile page when a conversation between the Current User and the Current Page User already exists, this mini guide explains how to set up this functionality. This guide can be found .
This mini guide shows you how to remove group conversation functionality so that only 1-1 conversations can be created. The guide can be found .
Added the section to the documentation. These mini guides show how to remove or make minor changes to the template's default functionality.
This section was added .